Clipping shortcut not working

[MichaelHG]

I'm not able to get the clipping shortcut to work at all, not with the mail ciip o tron either.

I'm on a macbook pro running 10.6.8

I'm grateful for any help on this. I'd love to get that feature working.

[MichaelHG]

Can anyone help? I didn't see an answer to this anywhere that I searched on the forums.

Thanks.

[whpalmer4]

Try a known-to-work keyboard shortcut, namely command-shift-, (command-<). Report back. Alternatively, call up the Omni support ninjas at 1-800-315-6664 or +1-206-523-4152 weekdays between 10 and 5 in Seattle and they'll get you fixed up. This forum doesn't get you a guaranteed answer from Omni.

[MichaelHG]

I appreciate the response, whpalmer4. I'm in contact with a ninja via email. I may give them a call to expedite things a bit. Thank you for the numbers and the other info.

[hagboe]

Same problem, did you get an answer from the omni support ninjas?

[Charvan]

Same deal. No custom clip shortcut works. Please and thanks for a bump.

[Lizard]

There's a few different causes of this. I don't know of a single solution that will fix it for everyone. You're best off emailing or calling a Support Ninja, so that they can coach you through the troubleshooting steps.
800 315-6664 or +1 206-523-4152 or omnifocus@omnigroup.com

(We're also working on an update to the app which will fix a few of these situations.)