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-   -   Please submit feature requests and bug reports via email! (

Brian 2009-03-30 03:24 PM

Please submit feature requests and bug reports via email!
We appreciate the feedback that we're getting from everyone, but we wanted to ask a favor.

Feel free to discuss things you'd like to see in OmniGraphSketcher, problems you're having, and so forth here on the forums, but myself and the other Support Ninjas would really appreciate it if everyone tried extra-hard to send feedback to us via email.

We do what we can to make sure that we get feedback into the system regardless of where it comes from; when we're as busy as we are right now, though, it's very easy for one of those requests to get lost in the shuffle here on the boards.

If you use the Send Feedback item under the Help menu, or send it to us at [EMAIL=""][/EMAIL], it goes straight into our trouble-tracking system, and I can guarantee that the appropriate folks will read it.

We'll handle your feedback in whatever form you send it to us, but here are some guidelines on how folks can make things easier on us:[LIST][*]Tell us what version of the OS you have installed. It never hurts to have that info, and some bugs only happen on particular versions of the OS.[*]One issue per email helps us get things into the bug database more easily. That way, we don't have to edit the email as we attach it to multiple items in the bug database. If you have five requests, send five emails.[*]Please include your feedback in the email, not an attached document. That way, we don't have to hunt down a copy of Word or Excel, copy out of that, and then copy out of your email to get everything into the database. (Example files from OmniGraphSketcher itself, are very helpful, but it still helps to have a short description of the problem in the email itself.)[/LIST]

dave_m 2009-03-30 03:27 PM

I just wanted to add that if you have any graphs (made with OmniGraphSketcher or that you'd like to be able to make) that you think are interesting, we'd love to see them - it really helps us figure out just what people are using the tool for.

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