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-   -   [OF2] Too many syncs and freezing UI (http://forums.omnigroup.com/showthread.php?t=30805)

kevinx 2013-09-23 03:18 PM

[OF2] Too many syncs and freezing UI
 
I have bad internet connection at work place. The automatic (or random) sync with Omni server causes too many troubles than conveniences. The UI freezes at any time when it is syncing. It is worse in OF2 because the sync button is removed from the bottom so I have no clue what's happening when the UI freeze, all I can guess is that OF is syncing.

Why it has to sync so frequently, especially no change from other device? Why not let the user decide when to sync?

Splinky 2013-09-27 07:11 AM

I like the concept of background syncing as I thought it would eliminate foreground syncing. But I have the same problem, the interface freezes too much during interaction. I'd rather defer the sync until the app is backgrounded once again.

Lizard 2013-09-27 11:32 AM

I'm not sure that the freezing is necessarily connected to a sync. It'd be great if you could get in touch with our Support Humans so we can diagnose this issue more. [email]omnifocus@omnigroup.com[/email]

kevinx 2013-09-27 11:37 AM

It should be syncing. When I got wifi, OF still froze sometimes, but it got over much faster.

[QUOTE=Lizard;127575]I'm not sure that the freezing is necessarily connected to a sync. It'd be great if you could get in touch with our Support Humans so we can diagnose this issue more. [email]omnifocus@omnigroup.com[/email][/QUOTE]

Lizard 2013-09-27 01:30 PM

Okay. So assuming it is syncing, we still aren't seeing this in-house, so we need your help tracking this down.

Splinky 2013-09-29 04:40 AM

Done, email sent to support.

Splinky 2013-10-02 12:29 AM

Of course, now that I have console logging enabled, the App is working flawlessly.

Hi Murphy, here's the law I have for you.

wilsonng 2013-10-03 04:33 AM

[QUOTE=kevinx;127418]I have bad internet connection at work place. The automatic (or random) sync with Omni server causes too many troubles than conveniences. The UI freezes at any time when it is syncing. It is worse in OF2 because the sync button is removed from the bottom so I have no clue what's happening when the UI freeze, all I can guess is that OF is syncing.

Why it has to sync so frequently, especially no change from other device? Why not let the user decide when to sync?[/QUOTE]

I'm guessing that OF2 is sensing a wifi connection and attempting to sync. But when your wifi connection drops in the middle of syncing, it will stall.

Perhaps one thing you can do is to turn off background syncing. Then just do a manual sync when you know you have a stable connection.

if you have the iPhone, just use your cellular data connection instead of the company wifi.

Splinky 2013-10-05 11:33 PM

To close the loop (at least for me) on this issue, I can advise that I communicated with Omni Support via email, providing iPhone console logs, etc.

Firstly, Omni support were terrific.

Secondly, no clear fault could be identified other than geographical distance between me in Perth, Australia and the OmniSyncServer in Seattle. To be fair, this is basically opposite sides of the globe.

I have used the Sync Server since it was launched, so have always presumed that my sync speed was normal.

However, to test it I created my own WebDAV sync on my NAS. Now, sync is so fast - even when routed through the Internet, and not through the LAN - and I haven't had any freezes.

I should have done this sooner!


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