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-   -   iTunes Error 0xE8008001 when Trying to Sync Omnifocus iPhone App to iPhone 4 (http://forums.omnigroup.com/showthread.php?t=20637)

nbaker 2011-04-08 05:28 AM

iTunes Error 0xE8008001 when Trying to Sync Omnifocus iPhone App to iPhone 4
 
Hi!

I purchased Omnifocus for my iPhone 3GS about a year ago. I recently upgraded to the iPhone 4, and it won't allow me to sync my Omnifocus app from my iTunes. I get error message 0xE8008001.

Any thoughts? I googled this error code and it said something about jailbreaking the iPhone as the issue. I definitely purchased this app though, so I am not sure why I get that error message.

The exact message is:
The app "OmniFocus" was not installed on the iPhone because an unknown error occurred (0xE8008001).

Any thoughts/ideas?

Thanks!

Brian 2011-04-08 02:26 PM

One thing to check here is that the new iPhone is logged into the same iTunes account you were using on your old one. If it's logged into a different iTunes account, your previous purchases - OmniFocus, music, etc - won't run on the new phone.

To check this, try the following:[LIST=1][*]Launch the "iTunes" app on the new phone.[*]Press the "Music" button in the toolbar.[*]Scroll down to the very bottom of the screen and make a note of the email address that appears in the "Apple ID" field.[*]Compare that address to the one that the reciept for your OmniFocus for iPhone purchase was sent to. If they don't match, that's probably what's causing this.[/LIST]
(If they do match and you're seeing this, email the [EMAIL="omnifocus-iphone@omnigroup.com"]support ninjas[/EMAIL] and we're happy to investigate this with you.)


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