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-   -   Trouble clipping some emails [A: actually, view settings were hiding some actions] (http://forums.omnigroup.com/showthread.php?t=14930)

bister 2010-01-06 02:01 PM

Trouble clipping some emails [A: actually, view settings were hiding some actions]
 
Similar issues with capturing e-mail....

in my case trying to capture the message from the mail list sometimes works and sometimes doesn't. It seems that some e-mail messages get clipped and others just cause either nothing to happen or omnifocus and mail to hang. THe problem is specific to the e-mail message.

Clipping text from a message shows similar behaviour.

Whatever the bug is it affects some e-mail messages and not others.

bis

Brian 2010-01-06 02:24 PM

Bister, I moved your issue into it's own thread in order to keep the original thread focused on the specific issue it's about.

Sorry for the trouble this is causing! The clipping plug-in runs an AppleScript to parse whatever's selected in the app that you're clipping from. It's possible that the emails that you're having trouble with are HTML mail or encoded in some way that AS is struggling with.

If you send mail to [EMAIL="omnifocus@omnigroup.com"]the support ninjas[/EMAIL] we'll be happy to look at the emails, console logs, and/or a sample report to get a better idea of what's going on here.

bister 2010-01-06 07:01 PM

I feel extremely foolish....
 
I feel extremely foolish....

... the "problem" was that my perspective was filtering so that only "due soon" items were visible. Most of my clipped e-mails weren't "due soon" so they were in the inbox but not visible. A few (thanks to Mailtags) had due dates and were showing....


user error (as usual)

bis

Brian 2010-01-07 01:18 PM

Heh, no worries at all, bister - it happens! I re-titled the thread to indicate what was going on, in case some customer has the same problem in the future and does a search.

Appreciate the help and info.


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