Upset over upgrade cost...
I was very specific about the questions I asked prior to buying OF1 on the Mac/iPhone/iPad. I was told that I'd get the updates/upgrades to OF2 for FREE. But, somehow, I need to pay for the upgrade now...
To say I'm annoyed isn't quite adequate. I paid for OF1 with the knowledge that I'd receive OF2 free. Bait and switch at its finest... |
Can you quote the email DrDavid.
If you feel you have been misled, please speak directly to Omni and calmly lay out your points. Omni are reasonable people. |
DrDavid,
There has been a lot of confusion and miscommunication about upgrade pricing, but we sincerely did not intend a bait and switch. Without knowing more about your specific situation, it's really difficult for me to comment further. Please give us a chance to make this right. You can contact us at [email]sales@omnigroup.com[/email] or +1 206-523-4152 or +1 800-315-OMNI, whichever is most convenient for you. (Our phone lines are staffed from 10AM-5PM US Pacific time.) |
There was only mention of OF2 for Mac and upgrade pricing. I don't recall any blog post or forum post stating that there would be upgrade pricing for the iPhone or iPad. Perhaps signals got crossed?
THe only one I remembered was about buying OF1 for Mac after a certain date and getting OF2 for free. [url]http://www.omnigroup.com/blog/debut-of-omnifocus-2[/url] February 1, 2013 blog post: [quote]From now on, anyone who purchases OmniFocus 1 from our online store will receive a free upgrade to the Professional edition of OmniFocus 2 when it ships.[/quote[ |
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