Quote:
Originally Posted by Brian
The error message you're getting there means that we were unable to connect to the sync server; we sent a message, but never received a response to that message. This could be a problem in OmniFocus, or it could be a problem with one the EDGE network the traffic is crossing.
I'm not sure why it only happens when the screen is turned off; if we take a look at the console messages your phone has logged, we may be able to figure out what's going on here, but that information isn't going to be particularly forum-post-friendly. Please contact the support ninjas so we can figure out what's going on here.
One thing I'm trying to figure out is how to communicate to folks in threads like this that sync involves wirelessly contacting a server that is likely to be hundreds of miles away, fetching information from that server, doing some non-trivial processing of that information on the phone, and then sending information back.
Obviously, we want to make sync as fast as possible, and I understand that folks don't want to wait for syncs to complete. Especially on an EDGE network (with upload speeds comparable to a 56k modem), 30 or 40 seconds doesn't seem to be that long to wait to do all that. But that's because I know how it all works.
The previous two paragraphs aren't really about the specific problem you're having, Nicholas - it's just something I've been noticing and chewing on for a while. I think folks will always want syncs to take less time; when/if we hit a point where the network is really the limiting factor, I need to figure out how to communicate that without it sounding like a cop-out.
In any case, I've rambled a bit here - contact the support ninjas and we can pull the console logs off your phone. That will give us info on the specific traffic between your phone and the sync server; we'll use that info to figure out why sync is failing for you when the screen is turned off. |
Hi Brian
I have been talking to your supporters several times, very nice people by the way, but it hasnīt solved the problem.
The thing is that for you 30-40 secs of sync is acceptable, for me Iīd prefer something much faster since I have seen other solutions that syncs the same amount of tasks in 5-10 seconds (in this case Remember the Milk).
I would accept 30-40 seconds but in most cases it takes a lot longer, which is why the phones goes into sleep mode (I have autolock set on 1 minute). If the sync was improved I wouldnīt get all those error messages when the phone woke up because sync would be done before itīd fall asleep.
I have seen several people here on this forum say that their sync takes 15-30 secs or even less. As far as I can see their databases are bigger than mine, so I see no reason why my sync should be this slow.
IMO it is unacceptable, especially when I know that other people have much better experiences with it.
Most of the time when it starts to sync it takes 15-20 secs before the process bar even appears. Could there be something wrong with the database that I have? Is it mobileme that is slow? Are there better alternatives to mobileme? I mostly sync over wifi so connection shouldnīt be a problem.