[whpalmer4]

Did you provide the data file to the support ninja? It should be straightforward for Ken to figure out what's going on with the file in hand.

There's a Mac app called iPhone Backup Extractor that will let you recover the OF database from an (unencrypted) backup on the Mac. Looks like there's something similar called Backup Extractor for iPhone and it wouldn't surprise me if there's more than one such app.