[frankly]

1) I love how you question me about how many releases have been bug free, completely ignoring the subsequent paragraph (which you later quote) that states the approach I took when bugs presented themselves. Don't cherry-pick my posts. It doesn't help to further the conversation.

2) "but at some point you just have to ship the product." ????? Really??? They weren't delivering this to an outside client. They are under NO OBLIGATION to ever ship this product. The only obligation they have is to themselves. If this is your attitude toward software development then you WILL release buggy code.

3) Again, it helps if you actually read what I wrote. I did NOT say that we didn't follow a planned release schedule. What I DID say is if a bug were found that was affecting the use of the application we didn't add it to a list of bugs and plan to release all the fixes at once. We fixed it, tested the fix, and deployed it.

Let me repeat, if a bug were found that was affecting the use of the application we didn't add it to a list of bugs and plan to release all the fixes at once. We fixed it, tested the fix, and deployed it.

There are different levels of bugs to be sure but the one I mentioned about the sorting order is NOT one that I would let wait to be grouped with other fixes.

4) You may not be aware of any examples of exemplary customer service but that does not mean they don't exist. I deal with many companies that provide fast responses and they DO NOT require extra money in order to do this. Heck, Jet Brains (makers of IntelliJ IDEA) actually respond to queries in less than 30 minutes on EVERY occasion that I have asked them a question. Yes, less than 30 minutes.

5) So let me get this straight, the INTENDED function is that actions should not be sorted inside of projects? I suppose if that is how they INTENDED for it to work then it isn't a bug. It doesn't make any sense to me that it would work that way but I didn't create the specification for this product.

6) It is a waste of time, no matter who you are, to work through bugs just to be able to use a piece of software. Unless you are a paid tester then it is by definition a waste of your time. I'm not sure why you would have a problem with that statement.