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Their customer support folks are excellent, and work very hard, but they aren't usually expected to work on the weekends, especially holiday weekends.

You're absolutely 100% sure that you can't just tap in those fields and start typing? It doesn't make a lot of sense to me that that input widget wouldn't work for you I think that's Apple's code you're running at that point, too. The only time I've seen (or heard of) any problems with input of data similar to what you describe, it has been because the keyboard didn't appear.