[Brian]

Okay, it looks like there are actually two related problems. One affects bluehost.com folks, and the other affects folks whose Sync servers use cPanel.

Info on the second problem incoming, but I'm going to put it into it's own post. (Bluehost offers a "web disk" feature which uses cPanel, so there's a lot of overlap here. There are probably folks out there that have cPanel access through other providers, so I want to be able to link to the two solutions independently.)