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Kim, there are a couple things that could be causing this - the way the wireless network is set up, the devices are connecting to different networks entirely, a couple other things. (Bonjour tries to "just work", and when that happens, it's great. When it doesn't happen, it can be a bit of a pain figuring out why.)

If you're still having trouble, the best thing to do is going to be to call (800.315.6664) or email the support ninjas; we'll be happy to help.