Quote:
Originally Posted by mat_rhein
as always it is genuinely fascinating to guess at the predispositions and implications / emotions with which some people must have read Kens reply-
and as always the omni group is maybe not serving everyone, but is considering what is working best- which until now has worked out quite well and is building a trust system on the most valuable models of it all: integrity...
So let me just add a reason to invest in OmniPlan: trusting that what we currently have is actively reflected upon and modified to the best of options You can support the efforts by buying a version that might not fully match your requirements but most likely will in the future :-)
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In essence, this says: "Buy it now, even though it doesn't do the job for you, and trust in Omnigroup's integrity to deliver what's needed for your job in the future"
I see why you say that, but:
1. Money and time are tight - those of us using professional project management tools to do professional project management haven't necessarily got the time or money to buy something that doesn't work in the hope that it may someday. My clients, bless them, want to see my plans now, and want to be able to edit them, or summarise them or whatever - that's one of the things they pay me for. They aren't interested in my telling them that Omnigroup will deliver later, maybe. Most of my project take between 6 months and 2 years. On past experience, most of my current ones will be finished before I get proper export/import from iPad Omniplan. And that's not to diss Omnigroup - as I said in an earlier post, they have priorities and constraints, like everyone else - if they haven't delivered what I need, it's not because they're lazy or dishonest or incompetent - it's because they just can't do it all at once.
2. But that doesn't mean I should apologise for them. This is a commercial relationship - I pay money to get something in return. Don't ask me to pay the money without the return on the basis that these are good guts and I should support the. It's not a charity, and I'm not a philanthropist.
3. I said in an earlier post that I can't tell Omnigroup how to run its business. But if they offer me a product that doesn't do the job, I'm sure as whatever going to say so. They then decide whether and when to address the problem. They might choose not too (unlikely, but possible) and they have the right to do that. But don't tell me that I should still pay up and shut up because they're good guts with integrity - that, to y=use your term, would be an emotional, not commercial view.
Or, in short, I think Omniplan made a mistake on this one, and I'm going to keep saying so until they fix it, or tell us that they won't fix it. In either case, I'll then shut up about it, either because I'm happy, or because I'll have stopped using the product.