Welcome to the forums and sorry for the trouble this is causing! I haven't heard of something like this happening before. I'm guessing it's probably something that'll be simple to sort out, but there's a lot of room for misunderstanding in the conversion between what you're seeing, the words that get written, and what I think those words mean. :-)
Could you do us a favor and send some screenshots that illustrate the problem to
our support ninjas? That'll be the quickest way for us to figure out what's happening and offer assistance.
To take a screenshot on your iPad, just hold down the Home button, then briefly press the Power button on the top of the device. (With the screen you want to take a picture of visible, of course.)
Your screen will flash white - this means that the screenshot was added to your photo roll. You can now use the Photo application to email the photo to yourself, then attach those pictures to an email to the ninjas...