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djaiss, we browse the forums as we're able to do so, but during times when we get busy, we may not be on the forums as much. We're hiring right now, which means several of us are spending a lot of time in hiring panels; it's been eating up my forum-time for the last couple of weeks...

That said, if you email our support ninjas, you are always guaranteed a response, from the folks that are most knowledgeable about the product in question, and almost always by the end of the next business day.

What version of OmniGraffle are you using? I tried the following in OmniGraffle Pro 5.2.3, and I was able to save a new template as a single file:
  1. Launch the app
  2. Select File -> New Resource -> New Template... from the menu bar.
  3. Add two more canvases to the new document, for a total of 3 in the template.
  4. Select File -> Save, and save the file to my desktop as "New.gtemplate".

When I did the above, I didn't get multiple documents, or a new folder. Can you include steps here or in an email to the ninjas on what actions you're taking when you get the multiple templates? That'll help us figure out what's going on here...

Last edited by Brian; 2010-10-28 at 04:03 PM.. Reason: clarify first paragraph