[villan]

While I'm not a developer, I did run into a similar problem when I started with GTD. I work remotely, and 95% of my communication and work is done via email. This of course lead me to have a huge email context, which was relatively worthless to me.

These days, I use contexts more detailed than just a location or an available communications medium (phone / email etc). The system I went with, was breaking it up into topics, in such a way that when I was talking to a relevant team, I could use a particular context to see everything related to them, eg.

Infrastructure
- Web
- Email
- IVR
- CRM

Operations
- Training
- Escalations
- Performance Reviews
- Hiring