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Sorry for the trouble, Fauzi! I haven't heard of that happening before, but apparently one of the support ninjas has since they were able to help the previous customer. :-)

If you haven't done so already, you may want to email them (or call at 800.315.6664) - we'll be happy to investigate this.

One thing that might help diagnose what's going on - when you see this happen, try taking a screenshot of the quick entry window if the contents are something you can share with them. Even if you can't share the info, it might help nail down some sort of pattern with respect to what causes it...

(You can take a screenshot by pressing command-shift-4, which will give you a selection cursor. Tap your Space key, click on the window you want to capture, and when you release the mouse the image will be saved to your desktop as 'Picture 1', 'Picture 2', etc.)