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Combining a couple of pieces of information from previous posts into (hopefully) one easy-to-find location.

We occasionally hear from folks that are patiently (or not-so-patiently) waiting through startup or sync times on the iPhone app that are way longer than they need to be. Please accept our apologies for that; our intent is absolutely not to have that be the case.

At the time of this writing, I have just under 900 actions in my database; the phone app takes about five seconds to start up, and 20-30 seconds to sync with Apple's iDisk server. (I have a 1st generation iPhone, so I'm using EDGE.)

If you're regularly seeing substantially longer start/sync times, please try the tips below, and/or contact us so we can help. We're available at or by calling 1-800-315-6664. The tips here have helped a lot of customers; when they don't help, we're pretty successful at getting people back up and running via phone or email.

Again, we're really sorry for any frustration this has caused. Every time we can narrow down a problem that makes sync slow, we fix any problem in the code and ship it as soon as we can. We also try to post here on the forums to explain the best ways for everyone to make their syncs as fast as possible, if it's not something that a code fix will address.

In the cases where the ninjas are truly stumped, it means that we're working on a problem we haven't seen before. Gathering information about the problem means the dev team can work on fixing it so everyone can benefit from that fix in our next release.

We really wish folks didn't need to take the time to contact the support ninjas to accomplish that, but it really is the quickest and best way to get this taken care of. Thanks for the help.

Last edited by Brian; 2009-12-16 at 02:10 PM.. Reason: add contact info if folks want direct help