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M-rick, we're happy to help you through the process that Ken outlined and Bill linked to, either via email or phone - 800.315.OMNI will get ahold of the phone ninjas.

I checked our support database, and I don't see any tickets about this from the email address that is linked to your forum account - if you let us know what other email address you've been talking to the support ninjas from, that'll prevent us from suggesting things you've already tried.