[Brian]

Sorry for the inconvenience this is causing - if you haven't spoken to the Support Ninjas yet, please do give us a call; we can help, but we're going to need to gather some information before we can do so.

Side note to Bill: Apple doesn't publicize the fact that they give out App Store refunds very much, but they have been known to do so. It appears that they decide on a case-by-case basis.