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I'm definitely out of my league here, but as I understand it, whenever we write an email in any program, the email program writes a message ID that is unique. Different vendors generate this in a slightly different way, but it's supposed to be x number of characters long, not use these characters, etc. That's the spec I mentioned. Our IT guy just said using a % as part of the ID shouldn't be a problem. I'm sure there's a lot more to it, but that's WAY over my head.

About half of the folks at our company run Entoruage and the other half Apple Mail. In general, Entourage messages I receive don't work. Mail messages seem to work fine.

So, if you happen to get an email from a known Entourage user, try clipping that and see if it works for you.