Quote:
Originally Posted by neb
As a person who only contacts support when a product breaks or crashes, quality support means something to me but not very much in terms of cash value. Quality development more so, but at such an early stage in a software's life-cycle it's not uncommon to still have a full team (not just three developers) working on the product. So, that takes me right back to my original question: why is Omnifocus, as a piece of software, so expensive?
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Three developers is a full development team for us - because we have incredibly talented folks on the team. Remember; we have 10 developers to spread across all our products. OmniFocus represents over a quarter of our developers.
In general, the number of folks on a team is a poor metric of value.
If I'm understanding what you're saying here correctly, you'd object less to the price if we had more engineers on the team, producing code that required you to contact support more often?
Edit: clarified the developers-to-products ratio.