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I have to agree as well. There are numerous times where it's not so clean cut as phone, email, etc. Waiting for is my personal problem. Do I use waiting for or the person's name? I end up using the name, but it would be much cleaner if I had a tag field where I could add the person's name and leave the context as waiting for.

I would also like to have a view based on my reports and my bosses, where I can simply pull up everything I need to talk to them about no matter what context I'm in, phone, IM, or in person.