[Brian]

Dave, if it helps at all, our phone ninjas are available by phone at no charge. They can't offer unlimited support, but anything up to an hour/week of phone time is considered par for the course. (Additional support is available via email, of course; we just need to make sure that everybody that wants phone support gets a turn in a reasonable amount of time.)

They're available at 800-315-6664 any time between 10am and 5pm Pacific time; we help folks with stuff like this all the time.