[whpalmer4]

I take it you only deal with companies that offer live support 24 hours per day, every day?

Omni customer support should be in the office about 1 hour from the time of this posting. You can call them up on the telephone (+1-206-523-4152) and complain about the inadequate service, and get a refund if you request it within 30 days of purchase. Or you could have them help you with the problem.