[Forrest]

I don't tend to sugar coat things either, so I know what you mean. That said, there's a difference between sugar coating things and being insulting.

Think of it this way - you pour months (guessing) of time, effort, heart, soul... into a project and one of the first responses is a poll on who should be fired over it.

Easiest job in the world is a critic. To your credit, you did provide suggestions on how the product could be improved. Though, the impact of that was probably lessened because of the apparently sarcastic remarks at the opening.

I too am disappointed with this product, but I realize I'm a demanding customer so when my needs don't get met, I'm not surprised.