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Originally Posted by mseibert View Post
I do not need my attachments either. How do I zip my database to send it to you? Is a backup helpful?
Just go ahead and right-click (or control-click, if you have a one-button mouse) the database in the finder, selecting "Compress OmniFocus.ofocus" from the menu that appears.

(Your database is in
<home folder>/Library/Application Support/OmniFocus/)

Once that process completes, you can attach the zip file that is produced to an email and send it to the support ninjas. We'll take it from there.