View Single Post
I couldn't tell you whether they are happy to do so, but the only thing preventing them from doing so would be if the customer is unwilling or unable to send their database to Omni. Brian has stated that a customer is entitled to an hour a week of phone support, which is plenty of time to walk you through syncing your database to the Omni Sync Server, syncing their Mac to that database, building a perspective or two, and syncing the data back to you so that you can have that perspective. If they get enough such requests, perhaps they'll light a fire under engineering to get such a feature into the product so that customers can do it themselves.

They can do this via email, as well, but it strikes me that doing so would be a bit frustrating in terms of latency. I'm a little surprised that they don't have a Skype contact or something similar (maybe a callback system) for their overseas customers to utilize.