[whpalmer4]

All that guy did was set up sync with a different server, wiping away the old problem, just as replacing one of the databases would have done. It didn't do anything about fixing the root cause.

Contacting the ninjas is better because they can make sure that you really are applying the proper solution, and possibly ferret out some clues as to the underlying problem. If you're having sync problems, you should call them rather than waiting around for email.