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The situation here is similar to the one I posted about in another thread recently.

This problem, based on the number of emails we get about it, doesn't seem to affect a large number of folks. It's true that this issue was reported quite a while ago - the first report we have on file is from 2008, and we've gotten 12 emails about it since then.

We also have items in the database that were filed more recently (in 2010) and have - no exaggeration - more than 10 times as many customer requests attached. We don't enjoy making tradeoffs between different chunks of work, but it's necessary. Our preference is aligned with yours - we want to fix everything. We like making customers happy.

Apologies to the folks that are affected by this - I'll make sure that the rest of the team knows that the population of folks having this problem encounter it frequently. I know how irritating that can be.