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Prior to the release of OmniFocus for the iPhone, I found that my emails generally did get answered within a day. I think the sudden addition of 10,000 or so new customers, coupled with the unique challenges that the App Store and iPhone environment have provided, overwhelmed them, and they are only starting to claw their way back. If you aren't emailing them to get help with a bug that is keeping you from working, you've probably been put at a lower priority level, but I doubt a choice has been made to ignore anything.