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Hi Scott-

The OO manual is not for in-depth reference; it's more of an introduction to the software to get you going. The help file contains the more in-depth information. If you find the help file is lacking specific information, please let us know.

While email does receive a higher priority then the forums, that doesn't mean we don't check the forums regularly through the day. However, unless there's an urgent matter on the forums, emails receive priority as there's no one else to answer them. On the forum, you have the whole forum user community to possibly provide an answer.

Let me know if you have any questions or concerns about either of these topics.