Quote:
Originally Posted by pitamakan
Omni has effectively painted us into a corner. It’s a great concept for a cash-cow product, I suppose, but it really leaves a bad taste in my mouth. At the very least, I think Omni ethically owes its 1.x user base a guaranteed period of bugfix upgrades.
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Please understand that we do still support our 1.x customers and will do what we can to make sure their existing investment is preserved.
But please understand that this situation is caused by the current limitations in the App Store, not by some policy decision on our part. Customers who purchased Logic Pro 9 from Apple before the upgrade to Logic Pro X are in the same boat, for example: those who paid $199 two months ago still have to pay $199 again today, and appear to be left without any channel for bug fixes.
For purchases from our own online store, we've always offered upgrade pricing, long-term bug fixes (e.g. providing updates to OmniGraffle 4 long after we shipped OmniGraffle 5), and so on. And we're trying to provide what we can through the App Store as well. (It remains to be seen whether Apple will approve an update to an app we no longer sell—but we do plan to try.)