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Brenko, I'm sorry for the trouble here! Can you send me a private message with the email address your support mails were sent from? I checked the trouble ticket system for messages from the account your forum account is linked to, but wasn't able to find any messages in the system; maybe it was from another address?

I'm not 100% sure this is the problem you're encountering, but because the error message you quoted is the same, here's a thread which may be helpful.

You can also call us at 1-800-315-6664 and talk to our support folks if that's preferable...