Hi Omnigroup,
I just properly discovered The Hit List. They've got some good ideas... Shame/lucky that their development seems have stalled, otherwise you'd have another serious competitor chasing you.
Not that I endorse them, but they had some good ideas for interacting with their customers:
On Googgle Moderator their users can cast their vote on feature requests for future software releases.
http://www.google.com/moderator/#16/e=1bf1
This would seem like a good idea for Omni's software products.
Best wishes,
Robbie