[Brian]

Ethant, I checked our trouble ticket system for mail from the address you used to create your forum account, but I'm afraid I can't find any. Maybe it did get blocked or lost in transit?

You may want to try emailing from another email address, or contacting our support ninjas by phone. The number here is 1.800.315.6664 and we're available until 5pm Pacific time. We can help.