If you need a guaranteed response, the best thing to do is to send an email to our
support ninjas, who will be able to respond by the end of the next business day in the vast majority of cases.
We browse the forums as we're able to do so on top of our other duties, but we can't always guarantee that we'll be able to do so in a particular timeframe, or that a person from a given team will see the post. I mostly work with our other products; I'm really sorry, but I don't know the answer to this question.