[Brian]

Hmmm... off the top of my head, you probably want to check that the action has a due date assigned in the next 24 hours and has either no start date assigned or one that's in the past.

If those are both true, the project the action is in is active, and the context for the action isn't set to "on hold", I would expect it to show in the due soon list. If it isn't, you'll probably want to email our support ninjas - we'll be happy to look into this with you - I'm sorry for the trouble!