Quote:
Originally Posted by PhilMac
I'm not sure why Omni hosts this subforum if you're correct — but, in any event, I've been careful to do both.
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The forums are for users to help each other; Omni employees read and respond as time permits, but there's no guarantee a given post will be read or answered. And the "voting" on features (which influences development work) only happens in their database, which gets updated by the support ninja who reads your email.
It's sort of like the Apple discussion forums: you can find answers there, some Apple employees might even respond now and then, and probably there are some more who read but don't respond, but to get an actual bug report into the system where it will be tracked and maybe even fixed you have to go elsewhere.