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Thanks for re-forwarding the email! I'm not sure what happened to the original copy - there are several other tickets from your email address in our system, but the one you re-sent isn't one of them.

I'll follow up with the sysadmins here to see if we can learn anything from the mail server logs; in the meantime, the OmniPlan support team will get an answer for your ticket in the next 24h. Thanks for helping us get this sorted out for you.