[Brian]

I'm very sorry for the trouble this is causing! This appears to be happening to a small number of customers; most folks are able to see the videos.

While working on this with the previous folks having trouble, I found some threads on Apple's support boards by other folks that are having trouble like this. They called Apple and traced the problem to a bug in Quicktime. The workaround that was suggested was to use the QuickTime Player application to watch the movie, rather than viewing it in the web page.

To do this, copy the link to the movie from your web browser, and then paste it into the "Open URL" window in QuickTime Player. If you do that, are you able to view the movies?