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I prefer using important customers as hierarchy contexts:
*customers
*customers : custA
*customers : custA : Person1
*customers : custA : WaitPerson1

For less-important customers, I start the task with customers' name and/or person >
e.g. Task subject reads > custA/Person1: planning meeting

Yet there are MANY possible ways to get into going.
Try starting with putting in ONLY a few Cust & tasks for testing so ;)