Omni
2010-10-05, 11:22 PM
It can definitely be useful to make a folder to hold the projects associated with a given customer - that lets you create and complete individual projects as needed, rather than having one perpetually uncompleted project sitting in your sidebar.
Marcus' suggestion of a context hierarchy can also be helpful - group the folks you'll be working with under a parent context. You can then assign tasks to individuals or the group as a whole as needed.
Hope this helps!