I'm sure they're busy after the two recent launches, but given the appearance of data corruption, I think you should phone them directly if you can.
From:
http://www.omnigroup.com/support
Quote:
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Weekdays from 10am to 5pm Pacific time, you can also get phone support by dialing 800 315-6664 or +1 206-523-4152 and choosing the Support option when the nice robo-person asks what extension you'd like. (You can also press "0" if you'd prefer to bypass SkyNet and speak to a soul-bearing entity.)
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