[Brian]

Okay, combined posts from the two threads and moved them to a new location, since this could affect either version of the app.

If Bill's suggestion doesn't work, I'd recommend contacting the support ninjas so they can consult with Them What Write the Code, who may have some tricks up their sleeves. (I'm working remotely and am a couple of time zones out of sync with the home office, or I'd consult with them for you...)