[whpalmer4]

Possibly so, though I'm sure the people who ask for a refund are asked for feedback about what they didn't like. I don't think sticking with OmniFocus should be interpreted as a blanket approval of the program as it is today, however; rather a belief that it is the best tool available to the user in question, yet with plenty of room for improvement. The 1500+ emails I've sent them over the last 5 years are mostly bug reports or suggestions for improvement. Sometimes they adopt the suggestions, and sometimes they don't.

All else being equal (which of course is rare), as a user of the program, I'd rather see them work on things that do not have a suitable workaround. If it is important to me and there's a workaround, I can do it, with some inconvenience. If it is important to me and there isn't a workaround, I'm stuck. I'd rather be inconvenienced than stuck :-)