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So are you saying something different is going on when OmniFocus syncs to Omni's server as opposed to when it syncs with something in the cloud? Or is it just quicker/easier to troubleshoot as they have the data right there?
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I'd query how robust the solution is if it's just a mac mini sitting in their office.
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None of the above rule out the possibility of something going wrong, of course, but hopefully it's at least a little more reassuring. :-)
(It's still been a remarkably easy/inexpensive thing to provide to customers; there was a lot of overlap with the work we were already doing to run a software company of this size and run our online store.)