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Repeated requests for login info when syncing [Apparent bug in 10.8, not OF; use workaround on pg.2] Thread Tools Search this Thread Display Modes
Hi guys,
I recently bought your apps and I think that they're really great. Unfortunately I encountered an error while trying to sync mac and iPad versions ( iOS 5 beta version ). Every sync option I choose, it keeps asking for username and password ( both MobileMe, Bonjour and WebDAV ). I guess the problem is with the new alert View APIs for text fields. I know you guys don't support the beta version and you don't want to talk about ( I don't want either ) but is there any known workaround? Do you plan to release any fix for this problem or do I wait for the final version?
 
sirjohn, would you mind emailing omnifocus-ipad@omnigroup.com with a little more detail?
 
I have a feeling that this is related to iOS 5, through its newer connection mechanism that keeps tripping something.
 
Hi,

I have mentioned problem on my Mac with OmniSync. The iOS version syncs without complaints, but OF for Mac does not accept my login. Well, does not accept actually is wrong, because it does not complain. Just a second after I enter my credentials and the login window disappears, it pops up again. Doesn't remember my credentials either.

Martin
 
Sorry for the trouble here, Martin! This often means that more than one user name or password for the account you're syncing with has been saved to the Keychain on your Mac. In cases like you describe, OmniFocus is grabbing one of the incorrect copies, causing the server to kick the password back at us.

If you use the "Keychain Access" application in your Utilities folder to examine the contents of your keychain, you may be able to find any duplicate or incorrect entries. After removing them, restart OmniFocus and try to sync. If that doesn't resolve the problem, email the support ninjas and we'll be happy to investigate this with you. Hope this helps!
 
Hi,

Omnifocus works fine, but the synch server (Omnifocus) keeps asking for username and password every 5 minutes or so. Very annoying.

"The server "Omni Sync" requires authentication."

Name:
Password:
Remember in Keychain

I have also checked the keychain, but there is no entry whatsoever that starts with "omni".

Any ideas how to solve that?

MBA, 2011, I5
OSX 10.7.2
Latest OmniFocus for Mac (I have also iPad and iPhone versions)
 
First: the hostname for the Omni Sync Server actually starts with "sync", not "omni". It will look something like this in Keychain Access:



Second: there's a quirk (some might even call it a bug) in OmniFocus' handling of sync credentials such that if you enter the username portion incorrectly the very first time, you get a keychain entry with the incorrect username, and it is never remedied, even when you subsequently enter correct information. The fix is to delete the offending keychain entry and enter the correct details next time. Note that the Omni Sync Server has a username which is different than the email address you supplied at signup; it is easy to imagine that one encountering the process for the first time might mistakenly put in the email address used for signing up instead of the username.
 
whpalmer4

Many thanx for your post. The problem is that I can't find anything at all in my keychain. (That might be the problem?) Is there a way to add this to the keychain?

I am an ok Mac user, but not a hacker as such.

BRGDS,
Johan
 
You can't find anything relating to OmniFocus in your keychain, or you can't find anything at all? Normally I would suggest contacting Omni support by phone, but it sounds like they are offline until 10 AM Tuesday morning in Seattle, which is a long time to wait! If you enter the credentials correctly by hand, does it sync successfully until you quit the program? If so, I would suggest just leaving it running.
 
whpalmer4

I can't find anything called omni, omnigroup, omnifocus in my keychain. I tried to insert that my self, but it didn't work.
 
 


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