[digitalfx]

I have sent 2 emails to support without a reply (other than automated one)

So far twice I have received the following error when opening Omni Focus.
I am using the latest version of 1.1

Unable to back up database.
Unable to copy database to “file://localhost/Users/dfxinc/Documents/OmniFocus%20Backups/OmniFocus%202008-08-12%20162945.ofocus-backup”

The file “OmniFocus” does not exist.


Why does this happen??

[curt.clifton]

Do you then actually lose your data? Or does that instance of the back-up just fail?

Also, do you have any unusual permissions settings for your user directory or subdirectories?

[digitalfx]

How do I relink the data? and why do I need to?

no unusual permissions
mac osx10.5.4

I just get this error whenever restarting Omni Focus:
The file “OmniFocus” does not exist.

[digitalfx]

If I select "REVERT TO DATABASE BACKUP" I get:

The operation could not be completed.
No other information is available about the problem.

The only way I can get my data back is to resync with my .mac account (Mobile Me) which has the data as well.

This is very frustrating, I have spent the majority of my trial period dealing with this rather than learning the app.

[mac43rn]

Originally Posted by curt.clifton

Do you then actually lose your data? Or does that instance of the back-up just fail?

Also, do you have any unusual permissions settings for your user directory or subdirectories?

He makes a valid point...Why should he need to? I have ran into the same problems...lose data every time there is a new upgrade. So much for being organized when I spend a majority of my time re-entering my database

[digitalfx]

Yes the problem seems to happen every time there is a new update....very frustrating.

I only have 5 days left on my trial, any chance that I can get support before it runs out. I already tried the Urgent email address?

[brianogilvie]

If you open the following directory on your hard disk:

~/Library/Application Support/OmniFocus/

what files are inside it?

(Note: the tilde ~ indicates your home directory.)

[digitalfx]

Originally Posted by brianogilvie

If you open the following directory on your hard disk:

~/Library/Application Support/OmniFocus/

what files are inside it?

(Note: the tilde ~ indicates your home directory.)

OmniFocus.ofocus
OmniFocus.ofocus.lock

[Ken Case]

Originally Posted by digitalfx

I have sent 2 emails to support without a reply (other than automated one)

We're very sorry for the delay! We're still seeing thousands of new customers each week, so we're still working very hard to catch up (with volunteers from every department pitching in) while simultaneously trying to hire some new people to help out.

For an urgent problem like this, I would invite you to contact urgent@omnigroup.com (as the OmniFocus auto-responder suggests) if you haven't already: those requests go to the top of our support queue, so you should hear back from us within a day.