We've hired multiple new support people in recent days and are making better progress on the backlog. I promise you that we're unhappy that we've been unable to be more responsive.
As for the forums, they are intended primarily as a community resource, rather than an official support mechanism. The support team mostly stays pretty focused on working through the support emails. Some of us employees try to participate in the forums, but it's difficult to track threads, we've all got other responsibilities, and I, for instance, often don't feel like I have authoritative answers to many of the questions.
I wish I had a more satisfying answer, but for the moment I can only assure you that we take the support task very seriously, and we are working very hard to improve the situation.